Privacy Policy, Terms of Sale, Cookie Policy and Returns

Last updated: 4 August 2026

1. Privacy Policy

Who We Are

Ridgeway Cider Company Ltd ("we", "our", "us") is a family-run cider producer based at Ridgeway Farm, Holcombe Rogus, Wellington, Somerset. We are committed to protecting your personal information and respecting your privacy.

If you have any questions regarding this policy, please contact:

Ridgeway Cider Company Ltd
Ridgeway Farm
Holcombe Rogus
Wellington
Somerset
TA21 0PN

Email: office@ridgewaycider.co.uk

Information We Collect

Depending on how you use our website, we may collect:

Name
Postal address
Billing and delivery addresses
Email address
Telephone number
Order history
Messages sent through our contact forms
Information you provide when entering competitions or signing up for newsletters

We may also automatically collect:

IP address
Browser and device information
Pages visited
Time spent on our website
Cookies and analytics information

How We Use Your Information

We use your information to:

Process and deliver your orders
Arrange local delivery or collection
Respond to enquiries
Provide customer support
Process payments
Improve our website
Meet legal and accounting obligations
Prevent fraud
Send marketing communications where you have consented

Lawful Basis

We process personal information under the UK GDPR on the basis of:

Contract performance
Legal obligation
Legitimate interests
Consent (where required)

Marketing

We will only send marketing communications where you have asked to receive them or where permitted by law.

You may unsubscribe at any time.

Sharing Information

We never sell your personal information.

Information may be shared with trusted providers including:

Payment processors
Delivery providers
Website hosting companies
Professional advisers
Regulatory authorities where legally required

Data Retention

We only retain personal information for as long as necessary to fulfil legal, contractual and business obligations.

Your Rights

You have the right to:

Access your information
Correct inaccurate information
Request deletion
Restrict processing
Object to processing
Request data portability where applicable
Withdraw marketing consent

Requests should be sent to:

office@ridgewaycider.co.uk

Security

We use reasonable technical and organisational measures to safeguard your personal information.

Children's Privacy

As we sell alcoholic products, our website is intended for people aged 18 years or over.

Changes to this Policy

We may amend this policy from time to time. The latest version will always be available on this website.

2. Terms & Conditions of Sale

General

These Terms & Conditions apply to all purchases made through the Ridgeway Cider Company Ltd website.

By placing an order, you confirm that you are at least 18 years of age.

We reserve the right to refuse any order where age verification cannot be completed.

Products

As many of our products are handcrafted, slight variations in appearance, colour and flavour may occur.

Product photographs are provided for illustration only.

Pricing

All prices are shown in Pounds Sterling (£).

Prices include VAT where applicable.

We reserve the right to amend prices at any time before an order is accepted.

Payment

Payment must be received before goods are dispatched or made available for collection.

Payments are processed securely through our payment provider.

We do not store payment card details.

Delivery

Delivery times are estimates and cannot be guaranteed.

Local delivery is available within selected areas.

Risk passes to the customer upon delivery.

Click & Collect

Orders selected for collection will be available once we notify you.

As we are a busy working farm, collection is during our published opening hours unless otherwise agreed.

Age Verification

Alcohol may only be purchased by persons aged 18 years or over.

Proof of age may be requested upon delivery or collection.

Failure to provide suitable identification may result in the order being refused.

Availability

Occasionally products may become unavailable.

If this happens we will contact you to arrange an alternative product or refund.

Liability

Our liability shall not exceed the value of the goods purchased.

Nothing within these Terms excludes liability that cannot legally be excluded.

Governing Law

These Terms are governed by the laws of England and Wales.

3. Cookie Policy

What are Cookies?

Cookies are small text files stored on your device to improve your browsing experience.

Cookies We Use

We may use cookies to:

Remember your preferences
Keep your shopping basket active
Measure website performance
Understand visitor behaviour
Improve website functionality

Analytics Cookies

Where enabled, we may use analytics services to understand how visitors use our website.

This information is anonymised wherever possible.

Managing Cookies

Most browsers allow you to control cookies through your browser settings.

Disabling cookies may affect website functionality.

Cookie Consent

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can withdraw your consent at any time using our cookie preferences.

4. Returns & Refund Policy

We want you to be delighted with your purchase.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery by emailing: